Privacy policy
Glass Puppet Ltd Last updated: July 2026
Who We Are
Glass Puppet Ltd is a UK-registered independent production company providing video production, motion graphics, VFX, animation, and filmmaking services.
Registered address: Glass Puppet Ltd, 124 City Road, London, EC1V 2NX, United Kingdom. Website: glasspuppet.com Contact: hello@glasspuppet.com
When we refer to "we", "us", or "our" in this policy, we mean Glass Puppet Ltd. When we refer to "you", we mean any person who visits or interacts with our website.
What Information We Collect
Information you give us directly
When you use the contact form on our website, we collect:
- Your name
- Your email address
- Any information you choose to include in your message, such as project details or budget
We only collect what you actively provide. We do not collect payment information, create user accounts, process orders, or store any sensitive personal data.
Information collected automatically
When you visit glasspuppet.com, certain information may be collected automatically by the tools we use to run and improve our website. This may include:
- Your IP address
- Browser type and version
- Pages visited and time spent on them
- Referring website
- Device type and operating system
This information is collected in aggregate and is used solely to understand how our website is being used so we can improve it. We do not use this information to identify you personally.
Cookies
Like many websites, we use cookies on our site. Cookies are small text files stored on your device that help the website function correctly and allow us to understand how visitors use the site.
We may use the following types of cookies:
- Strictly necessary cookies — required for the website to operate correctly
- Analytics cookies — used to understand visitor behaviour in aggregate, such as which pages are most visited
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the site.
We do not use cookies for targeted advertising or to track you across other websites.
How We Use Your Information
We use the information you provide through our contact form to:
- Respond to your enquiry
- Discuss potential projects or collaborations
- Follow up on conversations you have initiated with us
We use automatically collected data to:
- Monitor website performance
- Understand visitor behaviour in aggregate
- Improve the content and structure of our website
We do not use your contact information for unsolicited marketing. We will not add you to any mailing list without your explicit consent.
Legal Basis for Processing (UK GDPR)
We process your personal data on the following legal bases:
- Legitimate interests — responding to enquiries you have sent to us, maintaining the security and performance of our website, and operating our business effectively
- Legal obligation — where we are required to process your data to comply with applicable law
- Consent — where you have explicitly opted in to receive communications from us
Who We Share Your Data With
We do not sell, rent, or trade your personal data with any third parties for marketing purposes.
We use the following third-party services to operate our website and communications. Each may process your data as part of providing their service:
- Shopify — website hosting and delivery (shopify.com)
- Google Workspace — email communications (google.com)
- Google Analytics — website analytics, if enabled (google.com)
Each of these providers operates under their own privacy policies and data processing agreements. We only work with providers who offer appropriate safeguards for your data.
We may also disclose your personal information where required by law, or to protect the rights, property, or safety of Glass Puppet Ltd or others.
International Data Transfers
Some of our third-party service providers are based outside the UK. Where we transfer your personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR — for example, by using providers covered by adequacy decisions or Standard Contractual Clauses.
Data Retention
We retain contact form enquiries for as long as is reasonably necessary to respond to and manage the communication. If no ongoing business relationship develops from an initial enquiry, we will not retain your personal data beyond what is needed for the original purpose of contact.
You may request deletion of your data at any time by contacting us at hello@glasspuppet.com.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access — you can request a copy of the personal data we hold about you
- Right to rectification — you can ask us to correct any inaccurate data we hold
- Right to erasure — you can ask us to delete your data where there is no legitimate reason to continue holding it
- Right to restrict processing — you can ask us to limit how we use your data
- Right to object — you can object to our processing of your data where we rely on legitimate interests
- Right to data portability — you can request your data in a commonly used, machine-readable format
- Right to withdraw consent — where we rely on consent to process your data, you may withdraw it at any time
How to make a request
To exercise any of these rights, please email us at hello@glasspuppet.com with your name and a description of your request. We will respond within 30 days.
In practice, if you submit a data access request, we will check our email records and contact form submissions for any data held in your name and provide you with a summary of what we hold. If you request deletion, we will remove your data from our records and confirm this in writing.
We will not charge a fee for reasonable requests and will not discriminate against you for exercising your rights.
Children's Data
Our website is not directed at children under the age of 16 and we do not knowingly collect personal data from children. If you believe a child has provided us with their personal information, please contact us at hello@glasspuppet.com and we will delete it promptly.
Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
We recommend you do not send sensitive personal or financial information via email or contact form.
Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies independently. Our inclusion of such links does not imply any endorsement of those sites or their operators.
Complaints
If you have concerns about how we handle your personal data, please contact us first at hello@glasspuppet.com and we will do our best to resolve the issue.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk Telephone: 0303 123 1113 Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will reflect when it was last revised. We recommend checking back periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your data, or to exercise any of your rights, please contact us:
Email: hello@glasspuppet.com Post: Glass Puppet Ltd, 124 City Road, London, EC1V 2NX, United Kingdom